Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Online Sales Coordinator

Apply now Job no: 517086
Work type: Full time
Location: Shatin 沙田
Categories: Customer Services, Retail Support, e-Business / e-Commerce

 Responsibilities

  • Responsible for sales order processing and follow-up
  • Handle general enquiries and complaints, provide effective and efficient solutions to customers
  • Provide sales assistance and advice to online customers
  • To document all work in accordance with standards

Requirements

  • Form 5 or above, with minimum 2 years' working experience in customer service field
  • Passion in home furnishing and IKEA culture & values
  • Good telephone manner and customer-oriented
  • Good command of both English and Chinese; fair in Mandarin
  • Hands-on PC knowledge
  • Working in Shatin and shift duties are required
  • 9 hours per shift (10:00 a.m. – 7:00 p.m.) including weekends and public holidays

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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