Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Operations Manager - Online Sales Operations Team (Customer Support Centre)

Apply now Job no: 527108
Work type: Full time
Location: Shatin 沙田
Categories: Customer Services

About the assignment

  • Ensure team provides fast and easy before and after sales support for online customers at IKEA
  • Develop and implement business plan for your department
  • Plan and secure resources and investments for your department
  • Ensure smooth ways of working within team and with other departments
  • Develop talents, build competence and ensure a customer focused culture
  • Build relations to stakeholders across the IKEA Hong Kong and Global IKEA organization

About you

  • Able to work with others and create togetherness
  • Good communication, negotiation and influencing skills
  • Management experience, solid results leading a large team
  • Driven by achieving success through people
  • Ability to think long term and drive change
  • Interested in home furnishings
  • Experience in contact center business or customer service


To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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