Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Operations Manager – Supporting Team

Apply now Job no: 527216
Work type: Full time
Location: Kwai Chung 葵涌
Categories: Customer Services, Warehouse Operation, Warehouse Support, Supply Chain / Distribution

Job responsibilities

  • Follow up cases by conducting on site case investigation and reporting, providing logistical support to customers when needed, and providing quick fixes to customer’s satisfaction
  • Balance customers' expectations and service level goals by dealing with customers in an efficient and effective way
  • Assist the Customer Fulfilment Team to define feasible service standards
  • Fulfill daily business tasks in line with operational routines, regulations and guidelines
  • Conduct physical inspection or investigation of the trucks & relevant materials, and responsible to the maintenance of the base equipment
  • Responsible for learning and development in everyday situation
  • Understand the department action plan and actively contribute in achieving the goals
  • Responsible for maintaining the high-quality performance of the Supporting Car Team through the training of other technicians and take lead in handling and providing advice for complex cases

Job requirements

  • Able to train and develop subordinates effectively and to ensure service provided with highest quality
  • Able to monitor sub-contractors' performance and understand their challenges
  • Self-motivated and able to work under pressure
  • Good listening and verbal communication skills
  • Ability to understand customer needs and expectations and how to link with business needs
  • Passion for IKEA product range, home furnishing, people’s life at home and providing great customer service

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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