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What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Store Business Navigation and Operations Manager (Macau)

Apply now Job no: 527276
Work type: Full time
Categories: Administration & Secretarial, Retail Operation, Retail Support, Building & Construction / Repair & Maintenance


  • Proactive in using all the information and tools available, to ensure a multidimensional approach to steering the business in order to achieve growth and sustained long term profitability with our customers in focus
  • Look at our store through the eyes of our customers and walk the shop floor at different times throughout the opening hours, often together with the commercial team to interact with customers and co-worker and understand what is working and what is not
  • Work with the store team by supporting and challenging them so we grow our business with sustained long-term profitability
  • Providing relevant reports to the store manager and the store management team, working together with the commercial team to broaden our commercial and financial knowledge, in order to maximize the commercial opportunities in our local market
  • Act as an approachable, trustworthy and knowledgeable speaking partner who leads by example. Lead and develop co-operation across all areas of the store, through working closely together, sharing knowledge and showing understanding of each other’s responsibilities in order to achieve our objectives
  • Partner with the Store Manager in coordinating the Management process and work together to ensure that the store is steered towards common IKEA objectives and executes the commercial direction in an efficient and effective way
  • Responsible for co-coordinating and agreeing updated forecasts throughout the year and ensure the Business Navigation team at Head Office is up-dated
  • Responsible for securing that the costs are in line with goals and to highlight deviations and potentials, in order that company can take action to achieve our goals
  • Ensuring that the managers understand and agree on expectations and standards of Store Operating Procedure and Local Routines within their teams regarding routines and regularly follow up on these


  • Previous management experience in a financial/commercial role with proven analytical and numerical skills
  • Understand the profit and loss and how to affect its result through actions
  • Experience of setting and implementing action plans, setting budgets, provide clear direction and following up goals
  • Ability to quickly develop knowledge of the local market and business conditions and take commercial decisions based on this information
  • Self-reliant and motivated with proven ability to work as part of a larger team
  • Experience of leading in a changing environment
  • Open minded and actively seeks out new ways of working
  • Ability to prioritize and organize the works in order to make the most efficient use of time available
  • Ability to confront and manage poor performance
  • Experience of adapting to different styles of working to get the best out of all the team
  • Good communication skill in both written and spoken English
  • High level of proficiency in Microsoft Office applications (especially Excel)
  • Macau Resident is Required

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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