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What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Customer Support Generalist – Contractor Hotline/Customer Hotline

Apply now Job no: 527284
Work type: Full time
Categories: Customer Services

Responsibilities

The Customer Support Generalist will be working in one of the below areas and actively build rapport with contractors and customers by being empathic, helpful and providing a solution that satisfies the customer.

Customer Contact (Contractor Hotline)

  • Provide fast and easy support to contractors fulfilling order on site, acting as a go between for the contractor and customers regarding product, delivery, replacement order, and handling 1st tier customer complaints

 

Customer Contact (Customer Hotline)

  • Provide fast and easy support to customer enquiries through call regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints

 

Common Duties

  • Offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines

Working Condition

  • Opening hours of Customer Support Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time: 10 hours per day
  • Averagely monthly time off – 10 days including statutory holidays
  • Working location: Shatin Office

 

Requirements

  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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