Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Service Sourcing Developer

Apply now Job no: 527910
Work type: Full time
Location: Shatin 沙田
Categories: Customer Services

About the assignment

  • Responsible and accountable in defining, developing, implementing and following-up the content of the overall services offer in the market
  • Responsible for defining and implementing clear prices and service communication of all service offers relevant to the market in different medias
  • Define the financial goals and key performance indicators that are relevant for the service product offers in the market
  • Secure and follow up the operational excellence, end to end (before, during and after), by using the services related key performance indicators, customer insights, co-worker and service partners feedback and continuously working with all relevant stakeholders on the root causes to improve customer satisfaction
  • Lead the development of a multichannel easy buying experience to increase convenience and give customers help when and where they need it in services and after sales processes
  • Align and optimize relevant working methods to secure co-workers and service providers competence needed to complement the customer after sales processes
  • Being as main contact for IKEA’s service business partner and commercial teams in order to provide input to and implement the global solutions, services and tools supporting self-service and self-choice
  • As the business owner in the procurement of services, applications and tools by defining both customer and business needs

About you

  • Solid understanding of all aspects of the home-to-home shopping experience
  • Strong understanding of local customer and market knowledge
  • Strong coaching and change management skills
  • Ability to work on a strategic, tactical and operational level with holistic business acumen
  • Able to lead business through people
  • Being passionate about customers and acting to ensure a positive shopping experience

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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