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有什麼比人更重要? 不論是個人層面,還是事業方面,我們都致力為每名員工提供發展的空間。因為,只有抱著這份信念,我們才可共創更美好的生活。

Customer Support Generalist – Email, Social Media and Live Chat

立即申請 職位代號: 502777
工作性質: 全職
工作地點: Shatin 沙田

Responsibilities

The Customer Support Generalist will be working in the below areas and actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer. The CS Generalist also offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.

Customer Contact (Email, Social Media and Live Chat)

  • Provide fast and easy support to customer enquiries through live chat, e-mail and social media regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines

Working Condition

  • Flexible working hours from Monday - Sunday
  • Shift working hours for Full-time: 10 hours per day
  • Averagely monthly time off – 10 days including statutory holidays
  • Working location: Shatin Office

 

Requirements

  • Form 5 or above, with 1 - 2 years working experience in any customer facing field
  • Able to work in a customer-focused and fast-paced environment
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone and written communication manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist

如欲了解更多有關宜家家居的資訊,歡迎瀏覽 www.IKEA.com.hk.

申請者提供之資料絕對保密,申請人之資料只供牛奶公司集團附屬機構或授權之代理人作招聘及甄選用途。招聘過程完畢後,申請資料將被保留二十四個月作參考之 用。本公司已備有一份「私隱政策聲明」,閣下如有需要可瀏覽公司網頁或以書面形式向人力資源部索取有關資料。
申請人如在遞交申請表後六星期內仍未接獲通知約見,其有關申請將被存檔,以作日後同類型職位空缺考慮之用。

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