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Job no: 530101
Work type: Full time
Location: Quarry Bay 鰂魚涌
Job posting date:

Mannings is the leading health and beauty chain in Hong Kong with over 340 stores, territory-wide. Our trusted reputation is based on Mannings’ commitment to improve customer health and personal care, leading to ten consecutive years of being voted “No. 1 Most Preferred Brand” in Hong Kong. Our culture is open and progressive – simply to achieve the best for our customers both externally and internally. Applications are welcomed from high calibre individuals to join our growing team.

eCommerce Assistant Customer Experience Manager– Mannings Hong Kong

The Job

  • Responsible for the user flow and design of own site
  • Conversion rate optimisation - working with web analyst on improvement measures to increase conversions for the website
  • Working together with the Technical Project Manager, digital marketing, insights team etc. to increase site conversions
  • Ensures smooth execution of promotions and events on Mannings online to improve sales and conversions
  • KPIs directly related to website and sales conversions for Mannings eCommerce
  • Partake in the planning and design of omni-channel services for the Mannings Hong Kong brand
  • Reports to Customer Experience Manager for Mannings HK Online

The Person

  • University graduate
  • At least 3-4 years working experience, with at least 1-2 years in eCommerce UX design/work
  • Experience in web analytics and an understanding of website user experience  
  • Good analytical skill, well-planned and acute market sense
  • Proficiency in English and Chinese


DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: www.DFIretailgroup.com

We are an equal opportunity employer. Personal data collected will be kept and handled confidentially by authorised personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 24 months. A copy of our Privacy Policy can be accessed by visiting our Company website.

Issued by The Dairy Farm Company, Limited

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