Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

兼職顧客服務助理 Part Time Exchange and Returns Co-worker



Apply now Refer to a friend Job no: 497729
Work type: Part time
Location: Shatin 沙田
Categories: Customer Services, Retail Operation, Retail Support, Sales & Merchandise, Sales & Marketing

 

你將會愛上宜家家居

我們是一群務實坦誠、熱愛家居布置的人,來自世界各地,背景各有不同,但卻有同一個目標:為大眾締造更美好的生活。我們以共同的價值觀實踐目標。這些價值觀是我們工作的基礎,也是共融關愛、開明坦誠文化的基石。我們提倡團隊文化,熱誠樂觀,歡迎與我們態度及價值觀相同的人才加入。

 

這會是你嗎?

  • 你成熟主動及擁有良好顧客服務態度,以客為先
  • 你喜歡與人溝通及重視團隊合作
  • 你對家飾家品業充滿熱誠
  • 你能操流利粵語及普通英語
  • 你熟悉一般電腦運作
  • 你擁有中五或以上學歷
  • 歡迎對零售業充滿熱誠的應屆畢業生加入我們

 

你的日常工作

  • 提供最佳顧客購物體驗,為顧客提供滿意的服務,從而吸引顧客再次到訪宜家家居
  • 了解顧客需要,有效處理提貨,退換貨物,退款,顧客投訴及各項查詢
  • 主動了解有關宜家家居的產品,解決方案,政策及操作程序的更新
  • 了解如何組裝產品,從而為有組裝困難的顧客提供協助。當有需要時,為顧客安排零件更換
  • 聆聽顧客的意見,並與部門分享,尋求改進空間

 

我們團隊的使命

我們團隊致力於創造愉快、方便、成功的購物體驗,並了解及滿足顧客現在和將來的需要和期望

 

員工福利

集團購物優惠、生日禮券、介紹人及新員推薦獎金

 

如有任何查詢,歡迎 WhatsApp 9438 6523

申請者提供之資料絕對保密,申請人之資料只供DFI零售集團附屬機構或授權之代理人作招聘及甄選用途。招聘過程完畢後,申請資料將被保留二十四個月作參考之用。本公司已備有一份「私隱政策聲明」,閣下如有需要可瀏覽公司網頁或以書面形式向人力資源部索取有關資料。申請人如在遞交申請表後六星期內仍未接獲通知約見,其有關申請將被存檔,以作日後同類型職位空缺考慮之用。

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

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