Jobs at IKEA! Help furnish the world!

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You are self-reliant and motivated with a proven ability to work as part of a larger team
• You are able to prioritize and organize work and the work of others in order to make the most efficient use of the time available
• You are able to plan staffing needs according to the customer flow
• You have experience of actively meeting customer needs through understanding customers in a service industry
• You are emotional resilience and able to handle conflict (assertive and able to remain calm when confronted with challenging situations)
• you have strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
• You are confident decision-maker with common sense and attention to details
• You are able to communicate confidently and clearly in spoken and written English
• You have Good analytical skills
• You have 1-3 years’ experience in Customer Service Management

WHAT YOU WILL BE DOING DAY TO DAY

• Ensure Cash office procedures are followed SOP guidelines and follow up any unusual case when I do the day end report. Also, I follow cash handling procedures to ensure the security of all monies received.
• Support Sales Manager in secure check-out coworkers have the knowledge, confidence, responsibility, authority and desire to support customer payment that they achieve this in an efficient and simple way.
• Work with Sales Manager with support from CR Manager, to implement global solutions, services and tools that support easy and fast check out, and a safe and secure working environment.
• I follow cash handling procedures to ensure money handling is securely managed.
• Maintain relations with external and internal partners eg cash in Transit company.
• Support the check-out coworkers when they cannot resolve a customer’s need, dealing positively and quickly with issues raised by our customers and act on customers' feedback so as to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us.
• Support when needed in the customer services area on resolve customer’s need, dealing positively and quickly with issues raised and coaching my co-workers to do the same.
• Analyse customer-related and financial key performance indicators and act with relevant stakeholders on the root cause of customer dissatisfaction and other cost drivers.
• Know the Customer Relations action plan and support the goals & targets given to me by my manager, which ensures the effective execution of our action plan.
• Ensure operational excellence in daily operations in order to enhance the easy buying experience.

TOGETHER AS A TEAM

I ensure my department/work area is effective for my customers’, and cost-efficient for my store. I handle complaints and claims efficiently and with empathy. I handle cash flow in an efficient & securely way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again. I actively work towards fulfilling the floor tasks of the store:

• To act as a highly efficient, and staffed, sales mechanism
• To show home furnishing solutions full of inspiring home furnishing ideas
• To serve as a well-qualified home furnishing specialist
• To provide a day out for the whole family
• I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend approximately 70% of my working time on the floor, listening, acting helping and supporting customers and co-workers and 30% of my working time on the back end assignment.

FULL TIME STAFF BENEFITS

44 work hours per week, 6 to 7 days Rest Day per month, Annual Fixed Bonus, Public Holiday, Paid Leave (e.g. 12 to 18 days Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Staff Purchase Discount, Birthday Coupon, Healthy Staff Meal, Excellent Career Path, Multinational Working Environment

Kindly WhatsApp 6262 1270 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.