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What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Customer Loyalty Specialist

Apply now Refer a friend Job no: 530073
Work type: Full time
Location: Shatin 沙田
Categories: Retail Support, Sales & Marketing

 

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You are able to prioritize and organize own work to deliver KPI defined
  • You have strong English language skills, both spoken and written
  • You have the ability to work on strategic, tactical and operational level for project management
  • You have strong coordination and communication skills to engage and influence multiple stake holders
  • You can work independently and work as a team with time urgency and result-oriented mindset
  • You have integrity and the ability to establish relationships based on trust, open to feedback and possessing the desire to learn from each other
  • You have experience and affinity with data mining and analytics
  • You have experience in making business case and member activation offers
  • You are commercially minded with good communication skills
  • You have project management experience
  • You are able to build up an internal network
  • You are able to see the big picture    
  • You are Interested in people’s everyday life at home and in home furnishing
  • You are a degree (or above) holder in Marketing or equivalent
  • You have minimum 4 years of relevant work experience in B2C marketing or loyalty program management
  • You have track record of Direct Marketing campaign management and loyalty program execution

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Plan and execute loyalty program communication campaigns and activations which will attract new member (recruit) and encourage our existing core customers to shop in our stores more frequently (retain and develop)
  • Uncover customer insights and identify customer segment communication and activation approach to develop relevant and engaging customer contact strategy and campaigns
  • Establish internal customer database so as to do segment marketing and develop corresponding campaign
  • Evaluate and optimize the loyalty communication campaign and life cycle offer effectiveness and ROI
  • Responsible for Yuu program and can independently be the key coordinator of the program and manage key stakeholders to make sure program is successful and in a cost effective and profitable way
  • Work on the development of loyalty member and IKEA customer direct communications which support the commercial calendar and contribute to the stated objectives
  • Define, agree and deliver identified member sales and other key performance indicators (KPI) of loyalty program
  • Work with line manager to make effective use of the loyalty program budget, track and control the cost to optimize expense ROI
  • Develop new ways of building long-term loyalty of IKEA customers and continue to engage them in a relevant and personalized way

 

TOGETHER AS A TEAM

  • To drive sales growth and profitability, by establishing and retaining long-term relationships with existing and new customers. To encourage our customers to shop with us more frequently because they trust us to handle all their shopping experiences in a good way

 

STAFF BENEFITS

  • Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

 

Kindly WhatsApp 5300 2164 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now Refer a friend

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