Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Store Customer Relations Manager

Apply now Refer a friend Job no: 531295
Work type: Full time
Location: Macau 澳門
Categories: Customer Services, Retail Operation, Retail Support

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • 6 yrs+ experience preferably gained in a retail industry
  • Sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
  • Experienced in creating and implementing mid-term plans, setting budgets and following up goals
  • Proven experience of being a valuable contributor to customer satisfaction and business unit results
  • Self-reliant and motivated with a proven ability to work as part of a team as well as independently
  • Self-confident and assertive with the ability to influence through the use of customer insights
  • Ability to understand the key principles of the shopping experience and customers’ expectations
  • Experienced in problem-solving and conflict-management
  • Proven record/experience of developing people and organizations
  • Strong organizational skills and an ability to priorities
  • Ability to communicate confidently and clearly in the local language(s) and English
  • Good analytical skills
  • Passionate in home furnishing

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Ensure the customer focus and relevant business plans relate and come together in a local action plan that is operationally implemented and fulfilled
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop
  • Provide a family-friendly environment that converts more visitors to happy customers
  • Ensure the building of business competence by supporting managers and team leaders in setting and working on relevant goals and agreed development plans
  • Influence the store management team with customer insights that will allow it to base business decisions on customer expectations
  • Responsible for identifying and removing hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment
  • Support commercial initiatives and priorities before, during and after the shopping experience
  • Identify and develop the many staff in the unit and within the department to secure succession planning
  • Plan and determine which departmental resources and investments are required in order to achieve operational excellence in balance with customer expectations
  • Secure and monitor the department is working according to internal, global and national rules and policies, IKEA best practice and in accordance with local legislation

 

STAFF BENEFITS

44 work hours per week, 6 to 7 days Rest Day per month, Annual Fixed Bonus, Public Holiday, Paid Leave (Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Staff Purchase Discount, Birthday Gift, Healthy Staff Meal, Excellent Career Path, Multinational Working Environment

 

Kindly WhatsApp +853 6262 1270 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now Refer a friend

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