Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

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Job no: 531307
Work type: Full time
Location: Shatin 沙田
Job posting date:

Key Account Manager



We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.



  • You have more than 3 years’ experience working in business-to-business sales function (big and medium companies)
  • You have more than 5 years’ experience of working in a customer-focused service industry
  • You have the competence to actively target business customers and sell through understanding their needs
  • You can cross-sell, up sell and create new products and services.
  • You know and understand a modern Key Account Management process that ensures customer success
  • You know and understand agile ways of working
  • You have strong leadership capabilities and you feel comfortable in direct and indirect management
  • You are fluent in spoken and written Chinese and English
  • You have an interest in home & business furnishing
  • You have strong personal alignment with the IKEA values



  • Actively drive acquisition of new business customers and build up long term relationships with key accounts (B2B, B2B2B, B2B2C)
  • Prepare comprehensive and competitive bid packages and proposal of our products and services to our business customers
  • Manage internal stakeholders to improve ways of working
  • Create and execute market strategy and action plan.
  • Contribute to the building value proposition for business customers by supporting, developing or creating new services, solutions, and products
  • Responsible for managing the leads pipeline, measure success rate, follow up and identify improvement areas
  • Actively build IKEA co-workers B2B sales competences as coach, mentor or trainer



  • You will develop sales in an efficient and effective way in all media in order to attract more business customers to come more often and buy more. You will co-create marketing strategy and new ways of working. The overall purpose is to make business customers feel that IKEA caters to their needs. 



Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path


Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.






To understand more about IKEA, please visit our company website at

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