Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Customer Loyalty Officer (CRM)

Apply now Job no: 527336
Work type: Full time
Location: Shatin 沙田
Categories: Corporate Communication / Public Relations, Sales & Marketing

 

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You have integrity and the ability to establish relationships based on trust, open to feedback and possessing the desire to learn from each other
  • You are able to work on strategic, tactical and operational level
  • You have experience of working with customer loyalty programs
  • You have track record of Direct Marketing campaign management
  • You are experienced and affinity with data mining
  • You have commercially minded and good communication skills
  • You have track project management experience
  • You have deep interest in people’s everyday life at home and in home furnishing
  • You are able to communicate confidently and clearly in English (both written and spoken)
  • You are Degree Holder in Marketing, Communication or related disciplines
  • You have 2 years relevant work experience in B2C database marketing or segment marketing

 

WHAT YOU WILL BE DOING DAY TO DAY

  • Identify offers and inspiration which will attract new membership (Recruit) and encourage our existing core customers to shop in our stores more frequently (Retain and Develop)
  • Make selections from customer segments in the marketing database and external sources based on the customer contact strategy for campaigns
  • Report regularly to the Loyalty Program Manager about the effectiveness and ROI of the IKEA FAMILY media mix
  • Organize the marketing database in such a way that selections of customer segments can be easily made and follow-up to campaigns can take place effectively
  • Optimizing and monitoring the loyalty program to see if the stated KPIs are being realized and pro-actively providing suggestions for improvement
  • Ensuring continued recruitment of new FAMILY members according to the targets
  • Working on the development of campaigns directed at FAMILY members which support the commercial calendar and contribute to the stated objectives
  • Define, agree and deliver identified FAMILY sales and other key performance indicators (KPI) and goals for FAMILY
  • Work with Loyalty Program Manager to manage the FAMILY budget, by monitoring the campaign costs
  • Use a ROI way of working to be accountable for the campaigns

 

TOGETHER AS A TEAM

  • To drive sales growth and profitability, by establishing and retaining long-term relationships with existing and new customers
  • To encourage our customers to shop with us more frequently because they trust us to handle all their shopping experiences in a good way

 

COMPENSATION PACKAGE

  • Annual Fixed Bonus, Overtime Compensation, Referral Bonus Scheme, 12 to 18 Days Paid Annual Leave, 5-Day Work Week, Paid Marriage Leave, 14 Weeks Maternity Leave and 5 Days Paternity Leave, 17 Days Public Holiday, Medical Coverage, Non-Contributory Group Retirement Plan, Staff Discount, Birthday Coupon, Excellent Career Path

 

Kindly WhatsApp 9438 6523 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

Back to search results

Share this:

| More

Already Applied?

Update your details, view your application and progress >> Login

Refine search

Job Type

Job Category

Locations

New Territories

Work Type