eCommerce Experience Specialist, IKEA North Asia

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You have 2-3 years of experience in E-commerce, multi-channel, Digital Marketing, or similar
• You have experience in making commercial decisions based on market & digital knowledge with positive influence and digital range presentation techniques
• You have previous experience working in eCommerce platforms, Hands-on or has a strong knowledge of product presentation, engaging online customers, managing conversion funnel
• You have experience in working in an omnichannel retail and or/ home furnishing environment to enhance overall customer online experience
• You have business understanding and a working background in running an eCommerce business or putting the customer at the core
• You have good understanding on how to engage with online customers
• You are a quick learner which you have ability to quickly develop knowledge and take action on the business/customers' needs
• You have a commercial hunger that enables you to see opportunities clearly and work actively to realize them
• You have ability to put the customer at the center of all we do
• You have strong knowledge of database applications & statistical analysis
• You are a team player with a flexible approach to work and open to change
• You have good command of spoken & written English and Chinese

WHAT YOU WILL BE DOING DAY TO DAY

• Act as a member of the eCommerce team and proactively contribute to the eCommerce shopping experience action plan in order to deliver to the common objectives and goals
• Responsible for planning and optimizing the product presentation online, to show the width and depth the IKEA range to support the seasonality and commercial priorities while simplifying the buying process
• Implement commercial priorities online according to the content of the Online Range presentation techniques and Launch packages
• Explore and implement new functions/tools to support shopping experience enhancements that contribute to a higher upper and lower funnel conversion, including but not limited in search, personalization and engagement with customer to support better transactions
• Support the eCommerce Experience manager in coordinating cross-functional data and analyse how to influence the website shopping experience
• Keep up-to-date on and apply life at home knowledge of the consumers and the changes in shopping behavior which could impact the range presentation
• Continuously monitor the market and competitors, identifying new range presentation techniques and features in order to translate them into commercially viable implementations
• With a sales and growth mindset, follow up on the performance of online merchandising by analyzing the customer experience
• Cooperate with stores to strengthen the omnichannel shopping experience, such as implementing room sets online
• Be an active player in driving an open and sharing climate, being a role model of the IKEA values, and contribute to the transformation of IKEA

TOGETHER AS A TEAM

We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver an omnichannel experience that adds value to the many people and inspires a home furnishing movement.

STAFF BENEFITS

Annual Fixed Bonus, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk