Jobs at IKEA! Help furnish the world!

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You have at least 3 years of retail / Customer Service Management experience in a leadership role
• You have experience in a management role within customer relations in retail, with sound understanding of business and a background gained from working in a customer-focused, fast-paced and multichannel retail environment
• You are interested in home furnishing
• You have experience in creating and implementing mid-term plans & following up goals
• You have a customer focused mindset
• You are self-reliant and motivated with a proven ability to work as part of a team as well as independently. Self-confident and assertive with the ability to influence through the use of customer insight
• You are experienced in problem-solving and conflict management
• You have proven record/experience of developing people & organizations. Ability to make quick decisions
• You can communicate confidently and clearly in local language & English
• You have good analytical skills
• You are a quick learner who can adapt easily to changing demands
• You have the ability to understand the key principles of the shopping experience and customer expectations

WHAT YOU WILL BE DOING DAY TO DAY

• Contribute to the creation and operational implementation of the local customer relations’ action plan
• Support a customer-focused culture throughout the complete unit (include both Store & PUP) and ensure an overall easy buying experience. Ensure the efficient and cost-effective execution of the IKEA exchange & return policy, and a customer-friendly handling of complaints. Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans
• Ensure balanced operational excellence in daily operations to enhance the easy buying experience. Provide input to the service agreements and contracts with internal and external partners, such as the Customer Support Centre & external partners (e.g. Macau service provider), and support co-workers in executing those
• Implement the global solutions, services and tools that support self-service and self-choice during the complete buying experience
• Implement and follow up on the activities identified to remove hindrances and secure a customer-focused easy buying experience
• Provide an inspiring and motivating direction for the team and its individual members to ensure development and succession
• Ensure the right number of co-workers is in the right place at the right time (in both Store & PUP) to serve our customers and run the department successfully
• Secure product availability & clear customer buying instruction together with Sales team so customer buying process is complete & easy, & the daily operation is efficient
• Improve customer commercial experience by ensure product selection & availability together with Sales team
• Educate the team to ensure they understand the IKEA concept and that they read and use the appropriate manuals and other education tools to help maximize our customers’ shopping experience

TOGETHER AS A TEAM

To drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers.

STAFF BENEFITS

Annual Fixed Bonus, 17 days Public Holiday, Paid Leave (e.g. Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.