Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

立刻申請 轉寄朋友 內部員工推薦
Job no: 523582
Work type: Full time
Location: Tsuen Wan 荃灣
Job posting date:

Recovery Team Leader



We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people". How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.



  • You have 3 years experience of working in a retail role, including previous experience of managing and leading others
  • You have experience in asset recovery processes and quality management
  • You have good operational understanding and logical thinking
  • You are able to solve problems and find new ways of working by identifying solution sources and/or ideas
  • You have a high level of flexibility
  • You have fair spoken and written English



  • Give support to Store Human Resources & Operations Manager in implementing the agreed annual action plan
  • Give support to Store Human Resources & Operations Manager in maintaining awareness and understanding of the Recovery process and the operational, cost, and environmental benefits of an effective operation
  • Leading on inspection, tracking, education, training coworkers to ensure compliance with IKEA product repair standards and quality standards
  • Leading on handling and administration of returned and transferred items with the objectives of minimizing loss and maximizing profit
  • Monitor the complete and accurate reconciliation of all written-off, damaged or returned items transferred to the Recovery department in order to help maintain an accurate store inventory
  • Monitor relevant As-Is prices given according to company approval limit and yet still generate the best results for the store
  • Provide visitors to As-Is with a positive shopping experience by being service-minded, ensuring that all relevant standards are met or exceeded and general routines and housekeeping is of the highest standard
  • Provide high levels of customer service in relation to Returns and Exchanges picks, and spare parts requests by work closely with the Customer Relation Department
  • Contribute to the safety and quality of all products in the range through submitting quality reports. To support the Quality function in the case with checking CASY quality system for sales stops and taking appropriate action
  • Contribute and develop co-operation with co-workers, specifically within your own function, through working closely together, sharing knowledge and showing understanding of each other’s responsibilities in order to secure the best possible result



To support Store Human Resources & Operations Manager to manage recovery and quality work in store. To prevent unnecessary costs to assets and give products a second chance while keeping the bottom line profit and sustainability in mind.



Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Kindly WhatsApp 93751657 for any Queries.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at

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