Technical Leader (IT Support)

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

WHY WE WILL LOVE YOU

• You have a Bachelor degree in computer science, engineering, or a related field
• You have experience in overseeing a technical team in Retail business and/or IT Service Provider
• You are excellent technical, diagnostic, and troubleshooting skills
• You have a strong leadership and organizational abilities
• You have excellent communication, motivational, and interpersonal skills
• You have project management experience
• You have experience in working with international teams

WHAT YOU WILL BE DOING DAY TO DAY

• Oversee the day-to-day operations of the technical team and work closely with the application team and the business partner 
• Be the point of contact when it comes to technical escalations
• Plan, prepare, communicate clearly, and cooperate closely with local and foreign teams of various professions for smooth implementation & maintenance
• Motivate and coach technical members to make sure that team goals are achieved and well-communicated
• Liaise with Group CoE teams to ensure technical project requirements are fulfilled to group standard
• Collaborate with external vendors and Group CoE teams to identify and repair technical issues
• Review and improve all technical support related processes and manage all the documentation on infrastructure for continuous improvement
• Monitor and conduct periodic security checks and audits
• Report on service and project-related metrics
• Check and update systems and software on a regular basis for technology refreshment

TOGETHER AS A TEAM

• Design and analyse IT infrastructure within Group IT standards and guidelines with the objective to achieve operational excellence and deliver a cost-effective solutions for supporting business. Mentor and develop the team members on builds and performance tuning.

STAFF BENEFITS

Annual Fixed Bonus, 5-Day Work Week, 17 days Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

To understand more about IKEA, please visit our company website at www.IKEA.com.hk