歡迎加入宜家家居 共創美好生活環境

有什麼比人更重要? 不論是個人層面,還是事業方面,我們都致力為每名員工提供發展的空間。因為,只有抱著這份信念,我們才可共創更美好的生活。

Customer Support Generalist (call centre)

立即申請 職位代號: 529321
工作性質: 全職
工作地點: Shatin 沙田

 

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You have experience working in any customer facing field is preferred, fresh graduates are also welcomed
  • You have knowledge about customer care and complaint handling
  • You have a good communication, negotiation, conflict and complaint handling skills
  • You are able to work in a multitude of systems and multitask
  • You are highly stress resistant and able to work in a dynamic retail environment
  • You are able to understand customer needs and expectations and how to link them to business needs
  • You are able to work with others in a team, with co-workers from other departments, and vendors including logistics, fulfilment, sales & payment handling

 

WHAT WILL BE DOING IN DAY TO DAY

  • Provide fast and easy support for all customer contacts using specifics of contact method eg. telephone/ email/ any other online channels  
  • Build rapport with customers through empathy, listening, helpful and communication
  • Maximize commercial opportunities through communicating activities, active selling and placing orders
  • Resolve customer complaints, work with others to trouble shooting issues and give realistic solutions which allows us to maintain relationship with customers
  • Balance customer’s expectation with service level goals and cost consciousness
  • Verify & document information in applicable systems and tools with reliability
  • Fulfill daily business tasks in line with routines, regulations & guidelines
  • Encourage customers for feedback and communicate to organization
  • Maintain and update knowledge and take responsibility for personal development

 

WORKING HOURS & LOCATION

  • Opening hours of Customer Support Centre: 9:00-18:30
  • Working hours: 9 hours per day
  • Working location: Shatin Service Office

 

TOGETHER AS A TEAM

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment

 

STAFF BENEFITS

Annual Fixed Bonus, Discretionary Bonus, 8-10 days Rest Day per month, 17 days Public Holiday, Paid Leave (e.g. Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, Non-Contributory Retirement Plan, Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path

 

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.

如欲了解更多有關宜家家居的資訊,歡迎瀏覽 www.IKEA.com.hk.

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