Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Customer Support Generalist – Hotline/Email/Live Chat

Apply now Job no: 502777
Work type: Full time
Location: Shatin 沙田
Categories: Customer Services

Responsibilities

  • Answer hotline enquiries regarding delivery, replacement order, stock, price and general CS issues
  • Handle the first-tier complaints to provide effective and efficient solution to customers
  • Conduct outbound call e.g. answers voice mail, email, replacement order and no. of stock case etc.
  • Opening hours of Call Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time : 9 hours per day
  • Working location: Shatin Office

Requirements

  • Form 5 or above, with 1 - 2 years working experience in call centre or customer service field
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, Powerpoint, Chinese Input )
  • Good telephone manner and customer-oriented
  • Helpful and passionate
  • Passion in home furnishing and IKEA culture & values
  • Candidate with more experience will be considered as Customer Support Specialist

 

To understand more about IKEA, please visit our company website at www.IKEA.com.hk

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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