Jobs at IKEA! Help furnish the world!

What can be more important than people? At IKEA, we provide our co-workers with professional retail training as well as plenty of development opportunities.

Service Portfolio Specialist

Apply now Job no: 527235
Work type: Full time
Location: Shatin 沙田
Categories: Warehouse Operation, Warehouse Support, Supply Chain / Distribution

Job responsibilities

  • Assist in defining, developing, implementing and following-up the content of the overall services offer in the market.
  • Assist in defining and implementing clear prices and service communication of all service offers relevant to the market in different medias.
  • Assist in setting the financial goals and key performance indicators that are relevant for the service product offers in the market.
  • Secure and follow up the operational excellence to improve customer satisfaction
  • Assist in the development of a multichannel easy buying experience to increase convenience and give customers help when and where they need it in services and after sales processes
  • Align and optimize relevant working methods to secure co-workers and service providers competence needed
  • Key team player to the procurement of services, applications and tools


Job requirements

  • Business understanding and a background from working in a customer focused, fast-paced and multichannel environment
  • Proven customer-focused mindset
  • Self-reliant and motivated with proven ability to work as part of a team as well as independently
  • Self-confident and assertive with the ability to influence through the use of customer insight in a matrix organization
  • Good analytical and numerical ability
  • Ability to communicate confidently and clearly in local language(s) and English
  • Experience gained from a value-driven organization
  • Quick learner who is easily able to adapt to changing demands
  • Ability to understand the key principles of the ease of shopping and customers’ expectations
  • Interest in home furnishing

To understand more about IKEA, please visit our company website at

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only.  It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment.  The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized.  Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.

Apply now

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